One Card Storm Recovery and Emergency Processes Updated

CFC and U.S. Bank recently announced updates to the procedures for emergency and storm recovery relief requests along with several new and upcoming program features.

Card administrators can submit storm recovery and emergency requests to increase limit changes for 10 or more accounts, enable or increase cash withdrawals, override fraud protections as well as open accounts by contacting U.S. Bank directly.

“Program administrators can take several steps to be ready for when the unexpected happens,” CFC One Card Program Manager Vicki Reeves said. “Regularly reviewing account limits, cardholder limits and determining which cards have fraud block can speed up cardholders’ ability to access funds during an emergency or storm recovery.”

Emergency and Storm Recovery Process Updates

Requests made during regular business hours, Monday through Friday, 7 a.m. to 7 p.m. CT, will be addressed within two hours. Administrators will need to email CFCOneCard@usbank.com with a subject line of “Emergency/Storm Recovery Relief Request” and attach a spreadsheet with account number/account ID in column A and the adjustment they would like made in column B.

Outside regular business hours, members can contact U.S. Bank Relationship Manager Abi Darko at 202-573-1062 or abi.darko@usbank.com for emergency requests. Follow the same procedure, using the subject line “Emergency/Storm Recovery Relief Request” and attaching a two-column spreadsheet.

Help Prevent Fraud

“We all can help prevent fraud by following best practices shared by U.S. Bank,” Reeves explained. “These include not publishing program information on public or unprotected websites, confirming identities through co-op instant messaging or email prior to high-risk account maintenance, calling the number on the back of the card if someone claiming to be from U.S. Bank solicits account information and you did not initiate the call, and scheduling reviews of fraud/transaction reports regularly.”

New and Upcoming One Card Features

Cardholders can now update their address and order card replacements directly from the U.S. Bank Access Online mobile app. Card administrators will be able to perform the same actions in the app later this year. U.S. Bank is also working to enable administrators to submit cardholder lost or stolen requests and review cardholder statements in the app. A timeline for those two new features will be announced at a later date.

The CFC U.S. Bank One Card program has earned members more than $6.3 million in rebates since it started in 2004. More than 400 CFC and NCSC members participate in the program.